GRAPHIC DESIGN FAQ’S

The key to standing out and attracting new paying customers, is presentation. The best way to present your business, starts with creating a professional and eye catching marketing materials to guide customers through the journey of your business. Any designer can give you a brand and website, but not all of them can supercharge it with looks, personality, and a marketing mindset. Release yourself of the stress of building this yourself, and let one of our creative geniuses design for you!

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MARKETING MATERIALS - A La Carte

Small Format Flyer
Social Media Template
Presentation Deck
Large Format Print
Business Starter Kit (Card, Signature, Letterhead)
Trifold Brochure Design
Full Brand Identity

Clients are required to provide their own images and copywriting in order for our team to efficiently begin the design work. Should you need additional support, please view our add ons below.

Image Sourcing & Copywriting
- Based on project complexity: We ask clients to generally have the images ready for their design work. We are happy to help clients source imagery, licenses, e.t.c and bill a sourcing fee for the work.

FREQUENTLY ASKED QUESTIONS

Firstly, we ask that you complete our Graphics Inquiry Form below. Kindly allow 1-2 business days for a member of our team to get back with you.
Our timeline is contingent on the complexity of the project. Please allow a minimum of 5-7 business days for all marketing materials.
We assess a rush delivery fee on any project with a desired delivery date that is less that 7 business days from the time of the request.
Absolutely. Once your inquiry has been received and we have accepted the scope of work requested, we will assign you a designer. You will be able speak to your designer before and during your design development. Members of Design club, will have the option to communicate directly with your project manager directly.
Great question. We require a full up front payment in order for us to begin any work. Once we have received your inquiry form, we will send you an invoice with a link to process your payment. All designs will be assessed applicable taxes.
We thought ahead on this one. That’s why we have a three-step process to make sure our visual vibes are aligned. (Discover, Discuss, Develop). This provides you with 3 revision cycles. Please note that any additional revision request may be assessed additional charges.
Another great question. New clients, please submit a request through the link below. If your request is accepted, we ask that you turn in one email, housing all existing assets, labelled and identifiable. Your designer will use the copy & content you turned in, to create your design. Please turn in a complete request to avoid additional charges. Members of design club are invited to turn in projects on our project board.

NATIVE & SOURCE FILES

When we start a graphic design project for you, our process involves the combination of tons of different files into something brand spankin’ new. All the images, filters, fonts and drafts we use are the native files for your project; the source files for your final design.

These native files are editable, intermediate files from graphic design programs (photoshop, illustrator, etc.). They’re ultimately immeasurably because they are created during our design process all the way to the finished work and special elements can be used to create similar works or edited versions of the final piece.

We often get asked by clients about their rights to “their” native files – the native files from the project.

The design process requires that we take a lot of ideas and combine them into several drafts for our clients to see. Our approval process helps the client collaborate with us to see what parts of the design is and isn’t working, and in the process we end up making several pretty solid designs until we get to the final, perfect one. But what happens to all of the pieces that were used to create the final file? Can’t we just hand those over to you so you can make changes?
In short, no. Aside from the fact that you may not have the programs needed to adjust said files, there are legal reasons we have to keep them too.
Legally, the files are the intellectual property of the designer (us), because we created them. Often, clients, who paid for the work to be done, assume they have ownership of all the parts of the final piece. But, generally, you have only paid for the final product and the intellectual rights to all of the other design pieces still belong to us. Imagine buying a Van Gough and asking Van Gough for his paintbrushes and paint. See?
For example, after we worked through a design project for one of our clients, we received approval on the design and coordinated to have the banner sent to the client. Though we made them specifically for him and sent them to him for review, the only design that was his in the end was the finalized design that we sent to print. He’s also entitled to the print-ready PDFs so he can have the cards re-printed as needed.
A client will at times, request the working files for another graphic design piece that we created. While the final files are yours to keep, we don’t release the native files. So, why not?
First of all, we aren’t legally allowed to transfer use of all the elements of our designs. We have paid to use all the fonts, images and filters in our arsenal. We are allowed to use them however we want for clients, but copyright prohibits us from letting anyone else work with them. If we buy the rights to a font, use it in a design, and then hand the files over to you to reuse, we could be in legal trouble for giving away the font to someone else. Same goes for stock images.
So, if you had us design, say, a poster for a recurring event, you might feel like you don’t necessarily need to hire us again every time you want to change the date on it when you could just edit our file. But if we made them, those files are our property, and only our team can edit them.
So, we solely have the legal rights to everything we create for our clients except the finished product. When you agree to work with us on a project, we are charging you for the final product. This means you haven’t purchased the native files when you purchase design work from us.
Being able to anticipate our clients expectations allows us to clearly communicate and mutually benefit off our design work. We’re communicators, after all, and we owe it to our clients to always be transparent up front about all the amazing stuff they’re gettin’.